Device FAQs

  • Do I have to register my NOOK®?
  • Yes. You must register your NOOK to a NOOK account. Registering your NOOK links your eReader to your NOOK account so that you can purchase and download NOOK eBooks, magazines, newspapers and other digital content from the NOOK eBookshop and read them on your NOOK.
  • How do I register my NOOK HD or NOOK HD+?
  • Turn on your NOOK and follow these steps:
    • Start the registration process by selecting your region.
    • Connect to a Wi-Fi network. (Note: To register your NOOK and to purchase and download eBooks and periodicals, you must be connected to a Wi-Fi network. You may connect to your home Wi-Fi. If you're in another location with Wi-Fi access, your NOOK will list all the networks it finds. Tap on the name of the network you want to connect to. If you see a lock symbol beside the network's name, it's a secure network. You'll need to enter a password to connect to that network. If you do not know the network password, ask the network administrator for help.)
    • Select your Location and Time Zone
    • Review the Terms of Service and tap Agree.
    • Register your NOOK.

    If you already have a NOOK account:

    • Tap Yes, I have an account
    • Enter the email address and password for your account.
    • Tap Submit.

    If you do not yet have a NOOK account:

    • Tap No, I need to create an account
    • Tap the Create an Account button.
    • Fill in the form with your name, email, password and additional information requested.
    • Tap Submit.

    That's it. You've registered your NOOK. Follow the on-screen instructions to set up your primary profile and enjoy free samples tailored to your interest.

  • How do I register my NOOK Simple Touch or NOOK Simple Touch GlowLight?
  • To register your NOOK, follow these steps after turning on your NOOK. You will need to connect to a Wi-Fi network to complete your registration.
    • Select your language, and tap the Next arrow.
    • A Welcome screen will appear. Tap Next to continue.
    • Connect to a Wi-Fi network. (Note: You must be connected to a Wi-Fi network to register your NOOK. You may connect to your home Wi-Fi, or, if you're in another location with Wi-Fi access, your NOOK will list all the networks it finds. Just tap on the name of the network you want to connect to. If you see a lock symbol beside the network's name, it's a secure network and you’ll need to enter a password to connect to that network. If you do not know the network password, ask the network administrator for help.)
    • Review the Terms of Service and tap Agree.
    • Register your NOOK. You must register your NOOK to your NOOK account. This gives you access to all the eBooks and periodicals in your NOOK library and allows you to shop for new eBooks and periodicals on your NOOK.

    If you already have a NOOK account:

    • Enter the email address and password for your account.
    • Tap the Sign In button.

    If you do not yet have a NOOK account:

    • Tap the Create an Account button.
    • Fill in the form with your name, email, password and additional information requested.
    • Tap the check mark.

    That's it. You've registered your NOOK.

  • How do I find out the software version on my NOOK HD/HD+?
  • To read the software version number of your NOOK, please:
    • Tap on the Settings icon in the upper right-hand corner.
    • Tap on All Settings.
    • Tap on Device Information.
    • You will see on the screen the version number of the software installed on your NOOK.
  • Can I pair Bluetooth accessories with my NOOK HD/HD+?
  • Yes. Bluetooth support is included in NOOK HD and NOOK HD+ to pair with essential accessories, including keyboards and speakers.
  • Where is the memory expansion card slot on my NOOK HD/HD+?
  • You can expand your NOOK's memory using microSD memory cards. The microSD card slot is found under the small rubber latch on the bottom of your unit.
  • Where is the memory expansion card slot on my NOOK Simple Touch or Simple Touch GlowLight?
  • You can expand your NOOK's memory using microSD memory cards up to 32 GB. The microSD card slot is found under the small rubber latch in the upper right-hand corner on the side of your unit.
  • Can I customise the screensavers on NOOK HD/HD+ like on my NOOK Simple Touch Reader?
  • NOOK HD/HD+ does not offer any screensavers. In order to save battery power, your device will go to sleep mode. Your display will turn off when your NOOK has not been used after the amount of time you set for the auto screen timeout in the General Settings/Screen Timeout section.

    However, you can customise the background wallpaper image of your Home screen. Please see below on transferring files to your NOOK. Once your pictures have been added, tap and hold on your Home screen and select Wallpapers to change your wallpaper.

  • Can I customise the screensavers on NOOK Simple Touch or Simple Touch GlowLight?
  • Yes. Your NOOK lets you save your personal digital photos as screensavers.
    1. Just connect your NOOK to your computer using the provided microUSB cable.
      # Create and name a sub-folder within the Screensavers folder found in the NOOK Simple Touch directory.
    2. Then drag-and-drop your pictures into the sub-folder you created.
    3. Once your photos are in the new folder, go to Settings --> Screen --> Screensaver, and then select your new folder.

    For best results:

    • Include a few images in your subfolder as NOOK Simple Touch will cycle through the folder using a new image each time the device goes into sleep mode.
    • Images should be in Portrait orientation. Crop your images to 600 x 800 pixels.
    • Save the images as PNG (.png) or JPEG (.jpg) files.
    • Images should be optimised for viewing in 16-level greyscale.
  • How do I clean the colour touchscreen on my NOOK HD/HD+?
  • You should clean the colour touchscreen using a lint-free, micro-fibre cleaning cloth. Do not use any cleaning chemicals, abrasive materials or any moisture to clean the colour touchscreen, since this may damage your device.
  • How do I clean the touchscreen E Ink® Pearl display on my NOOK Simple Touch or NOOK Simple Touch GlowLight?
  • You should clean the touchscreen E Ink® display using a lint-free, microfibre cleaning cloth. Do not use any cleaning chemicals, abrasive materials or any liquids to clean the touchscreen E Ink® display, since this may damage your device.
  • What format of eBooks does my NOOK HD/HD+ support?
  • EPUB & PagePerfect. NOOK eBooks are the standard format for NOOK eBooks in the NOOK Store. NOOK HD and HD+ supports ePub, CBZ and PDF formatted eBooks.
  • What format of eBooks does my NOOK Simple Touch or Simple Touch GlowLight support?
  • EPUB is the standard format for NOOK eBooks in the NOOK online shop. NOOK Simple Touch also supports other EPUB and PDF formatted books.
  • Is access to my NOOK HD/HD+ password protected?
  • Yes. You can enable your NOOK to require entering a pass code every time it is turned on or awakened from Sleep Mode.
    1. Tap on the Quick Settings icon.
    2. Tap All Settings.
    3. Tap on General. On the right, scroll until you see Security Settings. Tap Security.
    4. Enable Screen lock and set your passcode. Your passcode must be at least a 4-digit numeric code. Please refer to your NOOK User Guide for additional details.
  • Is access to my NOOK Simple Touch or Simple Touch GlowLight password protected?
  • No. There are no security settings for password protection on your NOOK.
  • Can I change how long my NOOK HD/HD+ waits before locking the screen?
  • Yes. By default, your NOOK waits 2 minutes before going to sleep mode or locking the screen, but you can change this interval to 5 minutes, 15 minutes, or 1 hour. Tap the Quick Settings icon and tap on All Settings. On the All Settings screen, tap General. Tap the menu choice Screen Timeout. Tap the time interval you want your NOOK to wait before going to sleep mode and locking the screen. Then press the NOOK “n” button to close the window.
  • Can I change how long my NOOK Simple Touch or NOOK Simple Touch GlowLight waits before locking the screen?
  • Yes. By default, your NOOK waits 5 minutes before going to sleep and locking the screen, but you can change this interval to 5 minutes, 15 minutes or 1 hour. Tap the Quick Nav ("n") button at bottom center to launch the Quick Nav bar. Tap the Settings icon. On the Settings screen, tap Screen. Tap the menu choice Screen Timeout. Tap the time interval you want re: how long you want your NOOK to wait before going into sleep mode and locking the screen.
  • How do I unlock the touchscreen on my NOOK Simple Touch or Simple Touch GlowLight?
  • When your NOOK is turned on or comes out of sleep mode the touchscreen will be locked. To unlock the touchscreen you will need to slide your finger across the bar (left to right) at the bottom of the touchscreen, sliding the lock symbol from left to right.
  • How do I unlock the touchscreen on my NOOK HD/HD+?
  • Place your finger on the icon, and drag the icon to the lock on the colour touchscreen. This unlocks your NOOK. Your NOOK locks its screen when it has been inactive to prevent accidental touches from changing things.

    On the lock screen, you are also able to switch between profiles.

    For more information on Profiles, please see the User Guide.

  • Can I read my eBooks in both portrait and landscape orientation on my NOOK HD/HD+?
  • Yes, you can read your NOOK eBooks in both portrait and landscape modes. You can lock your orientation by toggling on the Lock Rotation option in the quick settings.
  • Can I listen to music, play games or browse the Web on my NOOK Simple Touch or NOOK Simple Touch GlowLight?
  • No. Your NOOK is designed for an optimised reading experience.
  • How can I tell if my NOOK HD/HD+ is 8GB or 16GB?
  • To determine whether you have a NOOK HD- 8GB or NOOK HD - 16GB:
    1. Tap the Settings icon in the upper right-hand corner.
    2. Tap All Settings.
    3. On the following screen, tap Storage Management.

    Your NOOK HD will display the approximate memory storage available for both your personal and NOOK content. NOOK HD 8GB will display approximately 5GB for your content. NOOK HD 16GB will display approximately 13GB for your content.

    For more information, see the User Guide.

  • What is Article View on the Web browser?
  • Article View is a presentation of the text content of the Web page you are viewing in the NOOK Web browser. Article View makes it easy to read the text of a page or news article on Web sites that are cluttered or otherwise difficult to read.
  • Can my NOOK Simple Touch or Simple Touch GlowLight play videos?
  • No. Your NOOK Simple Touch does not support video or audio files.
  • What type of video files can my NOOK HD/HD+ play?
  • Your NOOK HD supports the following video file formats: MP4, M4V, 3GP, MKV, WEBM, (Video Codecs: H.264, MPEG-4, H.263, VP8). Video will play back up to 1920x1080; displays up to 1920x1280 (NOOK HD+) and 1440x900 (NOOK HD) and up to 60 FPS Progressive.

    Your NOOK HD will not support the following video file formats: MOV/QT; AVI; XVID/DIVX; WMV / VC-1.

Connecting to Wi-Fi

  • What is Wi-Fi?
  • Wi-Fi is a generic term used to describe wireless Internet access. A Wi-Fi enabled device (such as a computer, laptop, mobile phone, or e-reader) can connect wirelessly to the Internet if it is in range of a wireless network. Wi-Fi enabled devices connect to the wireless network through access points (or hotspots). Access points can be public (such as at a library, restaurant or Bookshop) or can be private (such as at home, work or school).

    Public Wi-Fi access points usually do not require a password, but instead require a user to acknowledge terms of use.

    Private Wi-Fi access points are usually password protected. Home Internet connection is usually provided by a cable or telephone company, and the wireless access is provided by a small device called a wireless router that is physically connected to the Internet.

  • Is my NOOK wireless?
  • Yes, your NOOK has built in Wi-Fi allowing you to connect wirelessly to any Wi-Fi hotspot. Connect to your home Wi-Fi, as well as your office, cafes, airports, hotels, and most other public hotspots.
  • Does NOOK offer 3G service like the NOOK 1st Edition (3G+WiFi)?
  • No. Your NOOK device connects to Wi-Fi only. It does not offer 3G cellular service at this time.
  • How do I connect to Wi-Fi on my NOOK HD or NOOK HD+?
  • The first time you turn on your NOOK, you will be asked to sign-in to a Wi-Fi network.
    1. Your NOOK displays a list of available Wi-Fi networks.
    2. Tap on the name of the Wi-Fi network you want to use. If the network asks you for security information such as a password, enter it. If you don’t know the network name or password, ask the network’s administrator for help.
    3. Once you have connected to a network, tap Continue with Setup.

      To change this at a later date:

    4. Select the settings icon in the upper right hand corner (looks like a cog)
    5. Choose "All Settings"
    6. On the left hand side, you will see a "Wireless & Bluetooth" option. Select this.
    7. Choose "Find other Networks" if applicable.
    8. Tap on the network’s name. If the network is secured, a dialog box appears, asking for a wireless password. Tap in the password box, then use the keyboard that appears at the bottom of the screen to enter the network’s password.
    9. Tap Connect.
  • How do I connect to Wi-Fi on my NOOK Simple Touch or Simple Touch GlowLight?
  • When Wi-Fi networking is turned on, the Wireless settings page displays a list of the Wi-Fi networks it detects. The list includes the name of the network and a wireless connection icon (a stack of curved lines). The darker the lines in the wireless connection icon, the stronger the network signal is for that network.

    A lock symbol indicates that a network is secured with a password. To connect to a secured network, you will need to enter the network’s password. If you do not know the network’s password, ask the network administrator.

    To connect to a network, do this:

    1. Tap on the network’s name. If the network is secured, a dialog box appears, asking for a wireless password. Tap in the password box, then use the keyboard that appears at the bottom of the screen to enter the network’s password
    2. Tap Connect.
  • How do I connect my NOOK to my Wi-Fi using a guest account?
  • Depending on your Wi-Fi connection, you will be prompted and redirected on the NOOK Web browser to enter the credentials needed for the guest account.
  • Do I need to enter my wireless network password every time on my NOOK?
  • No. Your NOOK will store your password once you have entered it.
  • What's the difference between the password for administering my router and the password for gaining access to the Internet?
  • The password for administering your router is for controlling the settings on your home network. The password for gaining access to the Internet (Wi-Fi hotspot) is the password you need to connect your NOOK to your Wi-Fi hotspot
  • How do I connect my NOOK to a Wi-Fi hotspot that requires a log-in (e.g. airports, restaurants or hotels)?
  • You will be prompted and redirected on the NOOK Web browser to accept any terms and conditions or enter any credentials needed to connect to Wi-Fi.
  • Can I connect my NOOK to a MiFi®?
  • Yes. Connecting to a MiFi is similar to a Wi-Fi hotspot. Please ensure that your MiFi device is powered on and there is network connectivity.
  • If I don't have a Wi-Fi network, can I connect NOOK to a network with a cable?
  • No. NOOK can only connect to the Internet via Wi-Fi connectivity. Please check with your computer hardware vendor or Internet service provider on how to set up a Wi-Fi connection in your home.

    If you do not have a Wi-Fi network at home, you can access Wi-Fi hotspots at many public places, such as at cafes, airports, hotels, etc.

  • Does my NOOK Wi-Fi support 802.11 b, g or n?
  • Your NOOK supports all three: 802.11 b, g and n.
  • Can I connect to AT&T Wi-Fi Hotspots?
  • Yes, your NOOK can connect to any AT&T Hotspot worldwide, just like any other Wi-Fi enabled device. Many AT&T Hotspots are free; however some AT&T Hotspots may charge a fee, such as those found at some hotels and airports. In addition, after connecting to an AT&T Hotspot, you may be required to launch the Web browser on your NOOK to accept Terms and Conditions, or enter additional information on a Web page as required by the AT&T Wi-Fi hotspot location where you are attempting to connect.
  • What should I do if I'm having trouble connecting to Wi-Fi® on my NOOK?
  • If you are experiencing any problems connecting your NOOK to Wi-Fi, please go to the device page for your NOOK and download and install the latest software update. It's easy, just follow the step-by-step instructions on that page.

    If you continue to have problems, please check the FAQs below or the troubleshooting section for additional suggestions.

  • I've forgotten my Wi-Fi password. What should I do?
  • Check with your Wi-Fi network administrator, or with whoever installed your Wi-Fi network. If you can't find that person, you may need to reset your Wi-Fi router back to its original settings. Please go to the support site of your Wi-Fi router's manufacturer for information about factory reset and how to set up a network. Note that you may need to reattach any other Wi-Fi enabled device if you change the network name (SSID) or change the password.
  • How do I know what my home network is?
  • If you have another Wi-Fi enabled device, try looking at its settings to determine which Wi-Fi access point it is connecting to. Once you've determined that, select the same wireless network name from the list provided by your NOOK.
  • How do I adjust MAC address filtering on a NOOK HD/HD+?
  • Check your router settings for MAC address filtering. You may have to add your NOOK MAC address to the list of allowed MAC addresses. Turning off MAC address filtering is recommended.

    If you need to find your MAC address prior to setting up your NOOK for the first time, it will be displayed at the bottom of the Wi-Fi selection step during the initial set-up process.

  • How do I adjust MAC address filtering on a NOOK Simple Touch or NOOK Simple Touch GlowLight?
  • Check your router settings for MAC address filtering. You may have to add your NOOK MAC address to the list of allowed MAC addresses. Turning off MAC address filtering is recommended. To check for your NOOK's MAC address:
    • Go to Settings.
    • Tap Device Info.
    • Tap About Your NOOK. Your MAC address is shown in the list.
    • If you need to find your MAC address prior to the initial setup of your NOOK, please contact our Customer Service Center via chat or e-mail. We are available from 8am to 9pm, 7 days a week.

  • Can I use my NOOK as a rebroadcaster or range extender?
  • No. You cannot use the NOOK as a rebroadcaster or range extender.
  • Is it okay to shut Wi-Fi off on my device to read eBooks?
  • Yes. With Wi-Fi off, you will be able to read books that are currently download to your device. In order to browse, shop and download new content, you will have to explicitly turn Wi-Fi on. You will also need to turn on Wi-Fi to sync and to receive subscriptions.
  • What is the lock symbol next to a Wi-Fi hotspot listed in available wireless networks?
  • The lock symbol represents a secure Wi-Fi network. Make sure you have the password and security information for any secure Wi-Fi network that you attempt to connect to.
  • Is one form of Wi-Fi security better than another?
  • WPA security setting is recommended for use with your NOOK. For more information on Wi-Fi security settings, visit the Wi-Fi Alliance.

Batteries

  • How long can I use my NOOK Simple Touch or NOOK Simple Touch Glowlight before I have to re-charge the battery?
  • You can read on your NOOK for up to two months with Wi-Fi off before having to recharge the battery. Please note, battery life depends on device settings, individual usage and many other factors. Battery tests are conducted using specific units; actual results may vary.
  • How long can I use my NOOK HD or NOOK HD+ before I have to re-charge the battery?
  • You can use your NOOK for up to 10.5 hours of reading with wireless off and power save mode on before having to re-charge the battery.
  • How long does it take to fully charge my NOOK HD or NOOK HD+ battery?
  • It will take about 4-5 hours to fully charge your NOOK using the Power Kit plugged into a wall outlet. Do NOT turn off your NOOK while it is charging; just allow it to go into sleep mode automatically.
  • How long does it take to fully charge my NOOK SimpleTouch or SimpleTouch GlowLight battery?
  • It will take about 3 hours to fully charge your NOOK using the Power Kit plugged into a wall socket. Do NOT turn off your NOOK while it is charging; just allow it to go into sleep mode automatically.
  • Can I use a NOOK Simple Touch power adapter and/or USB cable to charge my NOOK HD/HD+?
  • No, a NOOK Simple Touch power adapter and USB cable will NOT charge your NOOK HD or NOOK HD+. NOOK HD/HD+ has a unique, proprietary Power Kit (Adapter + 30 pin connector USB Cable). Only the Power Kit included in the NOOK HD/HD+ package or a NOOK HD/HD+ Power Kit sold as an accessory should be used to charge your NOOK HD/HD+ unit. Do not use any other power adapter or USB cable as this may damage your NOOK.
  • Can I use another power adapter and/or USB cable to charge my NOOK Simple Touch or NOOK Simple Touch GlowLight?
  • No, only the Power Kit included in the NOOK package or a NOOK Simple Touch Power Kit sold as an accessory should be used to charge your NOOK. Do not use any other power adapter or USB cable as this may damage your NOOK.
  • Can I charge my NOOK HD/HD+ from my computer?
  • No. You cannot charge your NOOK while connected to your computer. You must charge your NOOK from a wall outlet using the NOOK power adapter and USB cable.
  • Can I charge my NOOK Simple Touch or NOOK Simple Touch GlowLight from my computer?
  • Yes. You can charge your NOOK Simple Touch from your computer using the enclosed USB cable to a computer.
  • Can I replace the battery in my NOOK?
  • No. The rechargeable battery in your NOOK can only be accessed and replaced by authorised service professionals.
  • Can I buy an extra battery for my NOOK?
  • No. Rechargeable batteries for your NOOK are not available for sale as an accessory.
  • What if I suspect a problem with my battery?
  • Do not attempt to access or replace the battery. If you suspect a problem with your battery, please contact our Customer Service Center via chat or e-mail. We are available from 8am to 9pm, 7 days a week. Don't worry, your battery is covered by the 1-year manufacturer's warranty.
  • How to make my NOOK battery last longer on a single charge?
  • Tips on extending your NOOK battery charge:
    • Turn Wi-Fi off while reading and
    • Set the Screen Timeout to 2 minutes.

Troubleshooting

  • I'm going through the initial setup of my NOOK and cannot connect to my Wi-Fi hotspot. What should I do?
  • If it's your personal Wi-Fi connection, please check your router settings for MAC Filtering. When entering your password, check Show Password to ensure you are entering the correct password for your Wi-Fi connection.
  • What should I do if I'm having trouble connecting my NOOK to Wi-Fi?
  • If you are experiencing any problems connecting your NOOK to Wi-Fi or registering your unit, try this first: turn off Wi-Fi, and turn it back on. This will refresh your wireless connectivity to your device.

    If you are experiencing any problems connecting your NOOK to Wi-Fi, please go to the device page for your NOOK and download and install the latest software update. It's easy, just follow the step-by-step instructions on that page.

    If you require additional support, please contact our Customer Service Center via chat or through e-mail. We are available from 8am to 9pm, 7 days a week.

  • I don't see my home network from the network list on my NOOK HD/HD+. What should I do?
  • It is possible that your network was set up as a hidden network. To add your network:
    1. Tap the Settings icon in the upper right-hand corner.
    2. Tap All Settings.
    3. Select Wireless & Bluetooth.
    4. Make sure that Wi-Fi is turned on
    5. Tap on Find other networks and tap on the Add Network button.
    6. Fill in the information for your network and press Save.
  • I don't see my home network from the network list on my NOOK Simple Touch or NOOK Simple Touch GlowLight. What should I do?
  • It is possible that your network was set up as a hidden network. To add your network:
    1. Go to Settings.
    2. Tap on Wireless.
    3. Make sure that Wi-Fi is turned on.
    4. Scroll to the bottom of the Wireless Networks list, and select Other Network.
    5. Fill in the information for your network, and tap Save.
  • My computer and other products can connect to my Wi-Fi hotspot but my NOOK can't connect. What should I do?
  • Tap the network you want to connect to, and select Forget. Tap the Wi-Fi network again to reconnect. If you require additional support, please contact our Customer Service Center via chat or e-mail. We are available from 8am to 9pm, 7 days a week.
  • My NOOK HD/HD+ says "Connected but no Internet". What should I do?
    1. Turn off Wi-Fi, and turn it back on. This will refresh your wireless connectivity to your device.
    2. Turn off the device by holding the power button for 7 seconds and select Power off from the pop-up. After waiting a couple of seconds, power on your NOOK again by holding the power button for 2 seconds.
    3. Make sure you are using the latest software version. To check this on your NOOK:
    • Go to All Settings.
    • Tap Device Information.
    • Tap Software version.
    • Your software version will display. You also have the option to check for software updates by tapping Check for updates.
    If it's your home network, try turning off and turning back on your home Wi-Fi router. Also, try repositioning yourself closer to your router for a better signal.

    Re-enter your Wi-Fi information by tapping Change under Wi-Fi located in the quick settings menu. Select your Wi-Fi hotspot and tap Forget. Select your Wi-Fi hotspot once again and re-enter any information needed.
  • My NOOK Simple Touch or NOOK Simple Touch GlowLight says "Connected but no Internet". What should I do?
  • Go to Settings, and tap on Wireless. Then tap on the button in the top right-hand corner to turn off your Wi-Fi. Wait for a minute, and then turn on your Wi-Fi. This will refresh the wireless connectivity of your device.

    If you are still experiencing problems, press and hold the power button for 5-7 seconds until a pop-up message appears, and tap on Power Off to completely turn off your NOOK Simple Touch. Wait for a minute or two, and press and hold the power button for 2 seconds to turn on your NOOK Simple Touch.

  • My Wi-Fi connection keeps dropping on my NOOK HD/HD+. What should I do?
    1. Turn off Wi-Fi, and turn it back on. This will refresh your wireless connectivity to your device.
    2. Turn off the device by holding the power button for 7 seconds and select Power off from the pop-up. After waiting a couple of seconds, turn on your NOOK again by holding the power button for 2 seconds.
    3. Make sure you are on the latest software version. To check this on your NOOK:
    • Go to All Settings.
    • Tap Device Information.
    • Tap Software version. Your software version will display. You also have the option to check for software updates by tapping Check for updates.
      If it's your home network, try turning off and turning back on your home Wi-Fi router. Also, try repositioning yourself closer to your router for a better signal.
  • My Wi-Fi connection keeps cutting out on my NOOK Simple Touch or NOOK Simple Touch GlowLight. What should I do?
  • Go to Settings, and tap on Wireless. Then tap on the button in the top right-hand corner to turn off your Wi-Fi. Wait for a minute, and then turn on your Wi-Fi. This will refresh the wireless connectivity of your device. If you are still experiencing problems, press and hold the power button for 5-7 seconds until a pop-up message appears, and tap on Power Off to completely turn off your NOOK Simple Touch. Wait for a minute or two, and press and hold the power button for 2 seconds to turn on your NOOK Simple Touch.
    If it's your home Wi-Fi network, please try resetting or powering off and powering back on your home Wi-Fi router. Also, try repositioning NOOK Simple Touch closer to your router for a better signal.
  • My NOOK HD/HD+ is showing up as an intruder in Cisco Network Magic. Help!
  • Your NOOK might have been added to a black list due to the fact that it is a new device on your home network. Check your router settings, and ensure that your NOOK's MAC address is allowed to access your home network. To check for your NOOK's MAC address:
    • Go to All Settings.
    • Tap Device Information.
    • Your MAC address is shown in the list.
    If you need to find your MAC address prior to setting up your NOOK for the first time, it will be displayed at the bottom of the Wi-Fi selection step during the initial setup process.
  • My NOOK Simple Touch or NOOK Simple Touch GlowLight is showing up as an intruder in Cisco Network Magic. Help!
  • Your NOOK might have been added to a black list due to the fact that it is a new device on your home network. Check your router settings, and ensure that your NOOK's MAC address is allowed to access your home network. To check for your NOOK Simple Touch's MAC address:
    • Go to Settings.
    • Tap Device Info.
    • Tap About Your NOOK. Your MAC address is shown in the list.
  • Why is my NOOK not recognized by my PC?
  • If you are using Windows XP, you will need to have Windows Media Player 11 or later installed for your computer to recognize your NOOK.
  • My newspaper/magazine didn't appear on my NOOK. Why?
  • There could have been a loss of network connectivity during the scheduled time for delivery. Please check your Wi-Fi settings on your NOOK to make sure you are connected. To get the latest issue of your subscription, tap the Sync icon in Library to force your NOOK to check for the latest issue(s). Please make sure your device is left on or in sleep mode overnight with Wi-Fi connectivity.

Recycling Your NOOK

  • What are some common recycling acronyms?
  • DCF (Designated Collection Facility): A public amenity site licensed to collect, separate and recycle WEEE for collection by a licensed producer compliance scheme.

    DTS (Distributor Take-back Scheme): The WEEE compliance scheme for retailers, approved by the Department for Trade and Industry

    EEE (Electronic and Electrical Equipment)

    WEEE (Waste Electronic and Electrical Equipment): All end-of-life equipment falling under the WEEE directive.

  • This product should be recycled separately from household waste.
  • In the United Kingdom, the Waste Electrical and Electronic Equipment Directive (WEEE Directive) as implemented by the United Kingdom applies.

    In order to meet the obligations of the WEEE Directive, Barnes and Noble S.à r.l. has joined a UK Government approved "Distributor Take-back scheme." Consumers will be able to recycle their product free of charge at a Designated Collection Facility. When this product reaches end of life, please take it to a collection point.

  • Information on the Waste Electrical and Electronic Equipment Directive (WEEE Directive)
  • WEEE
    All Electronic and Electrical Equipment (EEE) placed onto the market from January 2007 must be marked with this symbol to indicate that it is covered by the WEEE Directive, the provisions of which require that producers or manufacturers of EEE become liable to pay for take-back treatment and recycling of end of life equipment (WEEE).

  • What are Barnes & Noble S.à r.l. obligations according to the WEEE Directive?
  • WEEE
    As a distributor of EEE, Barnes & Noble S.à r.l. must facilitate the take-back of household WEEE from UK consumers and has decided to fulfil its obligations in this area by joining the Government approved "Distributor Take-Back scheme" (DTS). <p>By joining the DTS, Barnes & Noble S.à r.l. is contributing to the establishment of a network of Designated Collection Facilities (DCF) where consumers may dispose of their WEEE free of charge for recycling and treatment in an ecologically sound manner. As a consequence of our membership of the DTS, Barnes & Noble S.à r.l. will not accept returns of household WEEE itself and cannot accept WEEE returns for recycling; neither do we make arrangements for its collection.

  • How does Barnes & Noble S.à r.l. ensure safe disposal of my WEEE?
  • WEEE
    Barnes & Noble S.à r.l. has decided to join the Distributor Take-Back scheme (DTS) commissioned by the British Retail Consortium. As a member of this scheme, we ask that you take your old piece of equipment to a designated collection facility (DCF) in your area. An online search facility to help you identify a DCF near you is available on the following website: http://www.erp-ewaste.co.uk/

  • Are there any other ways of disposing of my old electronic equipment?
  • If your old piece of electronic equipment is still in a good working condition or could be repaired for further use, please consider donating it to a charitable organisation or giving it to someone else in need. By extending the lifetime of your old equipment you are also contributing to the efficient use of resources and avoiding additional waste.

    EEE may contain hazardous substances, which could have a serious detrimental effect on the environment and human health. By ensuring that you dispose of your old electrical and electronic equipment according to the WEEE legislation, you are helping to preserve our natural resources and protect human health.

    If you want to know more about how WEEE is recycled, please see the following document prepared by ERP UK or visit http://www.erp-ewaste.co.uk/

  • What is the WEEE Directive?
  • WEEE
    WEEE is the fastest growing waste stream in the world. And the amount of WEEE being produced is expected to increase significantly in the next 10 years. In June 2000, the European Commission put forward proposals to address this issue, and in December 2002, these were passed as the EU Waste Electronic and Electrical Equipment (WEEE) Directive.

    For the UK, the WEEE Regulations were laid before Parliament in December 2006. The main requirements and obligations on producers and distributors of Electronic and Electrical Equipment (EEE) came into effect from July 2007.

    The major provisions of the WEEE Directive are:

    • All manufacturers (or anyone else selling a product on the market in the EU) are liable to pay for take-back, treatment, and recycling of end-of-life equipment.
    • Improve re-use/recycling of WEEE.
    • Ensure the separate collection of WEEE.
    • Inform the public about their role in dealing with WEEE.
  • Which products fall under the legislation and how do I recognise them?
  • The WEEE Directive divides Electronic and Electrical Equipment into ten categories:

    • Category 1 – Large household appliances (fridges, cookers, microwaves, washing machines, etc.)
    • Category 2 – Small household appliances (vacuum cleaners, clocks, toasters, etc.)
    • Category 3 – IT and Telecommunications equipment (PCs, mainframes, printers, copiers, phones, etc.)
    • Category 4 – Consumer equipment (radios, hi-fi, musical instruments, videos, camcorders, etc.)
    • Category 5 – Lighting equipment (fluorescent tubes and holders, sodium lamps, etc.)
    • Category 6 – Electrical and electronic tools (drills, sewing machines, electric lawnmowers, etc.)
    • Category 7 – Toys, leisure and sports equipment (electric trains, games consoles, exercise machines, etc.)
    • Category 8 – Medical devices (analysers, dialysis machines, medical freezers, etc.)
    • Category 9 – Monitoring and control equipment (smoke detectors, thermostats, scales, etc.)
    • Category 10 – Automatic dispensers (hot drinks machines, sweet and chocolate bar dispensers, cash machines, etc.)
    • Category 11 – Display equipment includes cathode ray tubes (found in old style TV sets and computer monitors), flat screen TVs and computer monitors, such as plasma and liquid crystal display (LCD).
    • Category 12 – Cold. Products include fridges, freezers and any appliances with refrigerating devices such as water coolers.
    • Category 13 – Gas discharge lamps
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