Creating a NOOK® Account

  • What is a NOOK account?
  • A NOOK account, with a default credit card, lets you shop for NOOK Books, magazines, newspapers, and apps. Having an account also allows you to synchronise your NOOK Tablet with other NOOK devices and other NOOK Applications you might have, such as NOOK eReader software applications installed on your iPad®, iPod touch®, Android Tablets, PC, Mac or Smartphone (iPhone® or Android phone).

  • Why should I create a NOOK account
  • We encourage customers to create an account. Having an account will allow you to:
    • Shop and check out faster on your next visit
    • Check your order status online
    • Obtain a history of items you have purchased
    • Receive updates on special offers, events and new products and services
    • Retain items in your Shopping Basket and your Wish List
  • How do I create a NOOK account?
  • You can create your account at Checkout or in advance. Here's how:
    On the Checkout page, click on "Checkout". When you place your order, we will also ask you to provide your name and email address, create a password, and select a security question and answer. The security question and answer provide added safeguards in the event that you forget your password.

    You can create an account in advance by clicking on the Sign In link at the top of this page. On the next page, click on the "Create Account" button. You'll be prompted to provide your name, address and email address, create a password, and select a security question and answer.

    Your email address and password provide access to your account. In order to protect the security of your account, we ask you to sign in each time you make a purchase at NOOK.com. We may also ask you to sign in after brief periods of inactivity during your shopping session. This may happen if, for example, you have to leave your computer unexpectedly.

  • What do I need to create a NOOK account?
  • To create a NOOK account you will need the following:
    • An email address
    • A default credit card number
    • A valid expiration date for the credit card
    • A current billing address
  • Do I need to provide an email address and password in order to create an account?
  • Yes. Your email address and password provide access to your account.
  • Is my personal information secure?
  • The personal information you enter in your NOOK account — including your billing information — is protected using Secure Sockets Layer (SSL) encryption technology. We use this technology to prevent your information from being viewable as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers at restricted-access sites. Please see our Terms of Use for further details.
  • What is your privacy policy?
  • At NOOK.com we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. As a seller of information-related products, we are also committed to providing you the best possible online service and experience as well as the best products. See our complete Privacy Policy.
  • How do I contact NOOK if I need help setting up an account?
  • If you require additional support, please contact our Customer Service Center via chat or through e-mail. We are available from 8am to 9pm, 7 days a week.

Personal and Communication Preferences

  • I changed my preferences recently but still received an unwanted communication. Why?
  • It may take up to five (5) business days to process a change request. Although requests will be honoured as soon as possible, marketing campaigns sometimes require a long lead time, and your contact information may have been selected prior to the date of your requested change.
  • I asked not to be contacted by email, but I'm still getting order status emails from NOOK.com. Why?
  • Only the communications described in our privacy policy under "Communications containing information about NOOK.com and its partners' products and services" are affected by the changes described above. The communications described in our privacy policy under "Communications related to transaction and account maintenance activities" are not affected by these changes.
  • I only want to receive specific emails about authors, artists or subjects. What should I do?
  • You can select specific email Newsletters and eBook, Music or Movie Alerts in our Keep Me Posted Centre.
  • Why don't I receive order status emails from NOOK.com?
  • If you do not receive any order status emails from NOOK.com, there is a good chance your emails are being blocked by your ISP's email filtering software. Try adding auto-notify@uk.nook.com to your email filtering controls' address book or "white list". In a pinch, you can always view your order status online.
  • How do I update my communication preference?
    1. By clicking on the My Account & Orders link under your name in the top right corner of this page. If you're not already signed in, you'll be prompted to enter your email address and password.
    2. Click "Email Preferences" from the left navigation.
    3. To change your preferences regarding communications sent by NOOK.com, and trustworthy third parties, simply check the relevant option.
    4. Click "Save Changes".

    To change your Keep Me Posted! Newsletter and Alert preferences, you must access your personal Keep Me Posted! Preference Centre. Here are two ways to reach your Preference Centre:

    1. Select the link at the bottom of any Keep Me Posted! Newsletter or Alert email.
    2. Enter and confirm your email address on the Get My Link page. We will send you an email with a link to your personal Keep Me Posted! Preferences Centre, where you can view and modify all of your current Newsletter and Alert subscriptions.

    Once you arrive at your Preferences Centre, click on the appropriate Newsletter or Alert category. Then check or uncheck any of the listed choices items to either subscribe or unsubscribe; be sure to select the "Update My Preferences" button on the bottom of each page.

  • How do I update my "Keep Me Posted!" preference?
  • To change your Keep Me Posted! Newsletter and Alert preferences, you must access your personal Keep Me Posted! Preference Centre. Here are two ways to reach your Preference Centre:

    1. Select the link at the bottom of any Keep Me Posted! Newsletter or Alert email.
    2. Enter and confirm your email address on the Get My Link page. We will send you an email with a link to your personal Keep Me Posted! Preferences Centre, where you can view and modify all of your current Newsletter and Alert subscriptions.
    3. Once you arrive at your Preferences Centre, click on the appropriate Newsletter or Alert category. Then check or uncheck any of the listed choices items to either subscribe or unsubscribe; be sure to select the # "Update My Preferences" button on the bottom of each page.

Buying from NOOK.com

  • What payment types does NOOK.com accept?
  • Credit Cards: NOOK.com accepts VISA, American Express, and MasterCard. On the Payment page, select the card type you want to use and then enter your card number, expiration date, and, if your card has one, the card security code.
  • Is it safe to use my credit card?
  • Yes. NOOK.co.uk is TrustE certified.
  • More about credit card procedures
  • Most credit card companies first authorise a customer's card when an order is placed, then actually charge the account when the item is provided—in our case, at the time we ship your order. The only exception to this is digital purchases such as NOOK eBooks, NOOK Magazines, NOOK Newspapers and NOOK Apps—for these items, the credit card account is charged immediately.

    Please be aware that bank policies and procedures vary. If you experience any delays or errors regarding the availability of funds in your bank account, direct your questions to the bank.

  • Pre-order Items
  • If you pre-order an item and pay with a credit card, the authorisation for that purchase usually expires in seven days for Visa, or 30 days for MasterCard, American Express, Discover and JCB cards. For items that are due to arrive in more than 30 days, we may need to obtain another authorisation from your credit card company. Your credit card is charged at the time we ship the product. The only exception to this is digital pre-orders such as NOOK eBooks, NOOK Magazines, NOOK Newspapers and NOOK Apps—for these items, the credit card account is charged immediately.

    If you pre-order an item and pay with a debit card, your bank places a hold on your account for the amount of that purchase. If your pre-order has not shipped within the allotted authorisation time frame (7 days for Visa and 30 days for MasterCard, American Express and Discover), we may need to obtain another authorisation from your debit card company. With the exception of digital items such as NOOK eBooks, debited funds for pre-orders are only paid to us when your order ships. For digital items, the pre-order amount is immediately debited from the customer's bank account.

    Please be aware that bank policies and procedures vary. If you experience any delays or errors regarding the availability of funds in your bank account, direct your questions to the bank.

  • Can I keep my Credit Card number on file for faster checkout?
  • Yes. To make shopping easier and faster, we save account holders' credit card and billing address information securely.
  • How do I update my Payment Information?
    1. Please go to the "Account" page by clicking on the “My Account & Orders” link at the top left-hand corner of this page, under your name. If you have not already signed in, click on the sign-in button to do so.
    2. Click on "Add/Edit" in the payment information area of your account. You can choose a new default payment address or add a new one by clicking on the “Add a New Payment Address” link. Please note, you need a payment type associated with a billing address.
    3. To add a new payment type, you will first be asked to select a type of payment to add. After making your selection, fill in the appropriate information.
    4. You will then be asked to associate your payment method to a billing address. If you do not have a default billing address, you will be asked to add a new one.
    5. To add a new billing address, click on the “Add a New Billing Address” link at the top of the window.
    6. To remove a payment method, click on the “Remove” link after clicking on “Add/Edit” billing information.
    7. To remove a default payment method, first select a different payment method to be your default by clicking on “Use this Payment Method”. If you do not have another payment method, you must add a new one to use as your default. You cannot remove a payment method while it is your default.
  • Is there any way to limit who is allowed to make purchases at the NOOK eBookshop with my NOOK?
  • Yes. You can configure your NOOK to prompt you for a password before you make any purchases at the NOOK Shop. To set up your NOOK to require a password, see the User Guide for your device.
  • I am a new customer, how do I check out?
  • Overview
    Placing an order with NOOK.com is quick and easy. New customers can check out and create an account at the same time. Once you have an account, you'll be able to:
    • Shop and check out faster on your next visit
    • Check your order status online
    • Obtain a history of items you've purchased
    • Receive updates on special offers, events and new products and services
    • Retain items in your Basket and Wish List

    1. Add items to Your Basket

    To shop at NOOK.com, just locate an item you'd like to purchase and click the "Buy Now" button on accessories or devices. These buttons are usually found beside featured products, on product pages and search results pages. Clicking this button places the item in your Basket.

    Each time you click "Buy Now" on an accessory or device, the page will refresh and display the newest item in your Basket, as well as previous additions, and "Proceed to Checkout". Removed text NOOK eBooks and other digital content on the site have "Buy Now" buttons. NOTE: If you sign in to your account but do not complete an order, the items you place in your Basket will remain there for two weeks. You can come back within that time frame, click the Basket link at the top of most pages on the site, and complete your order. If you do not have an account, your items will not be saved after the end of your shopping session.

    2. Proceed to Checkout
    All customers are taken to our Checkout page, where returning customers can sign in to their accounts and new customers can complete their orders. Click the Checkout button under the New Customers heading. You will be able to create an account during this process. If you wish, you may also complete your order as a guest without creating an account. Note: this applies only to device purchases and not digital content.

    3. Enter a delivery address
    We'll ask you to provide a shipping address for the order you are placing and ask for your email address so we can send you updates on its order status. Once you enter this information, click "Submit Order". Depending on the composition of your order – and to determine whether or not you will receive Free Delivery or Free Member Express Delivery – you may be asked for some or all of the following information:

    • A Delivery Preference (for example, "Ship everything together" or "Send items as they are available")
    • A delivery method (for example, Standard Delivery)
    • Click "Submit Order".

    4. Choose a payment methodstrong>Here you select your payment method. If your billing address is different from the shipping address you selected, you'll be asked to enter it now.

    5. Creating an account
    At this point, since you're a new customer, you'll be able to create an account. Provide your name, email address, and create a password.

    6. Your order number
    Finally, we display a page with your order number, which you can save for your records; a link to "View Your Receipt", which you can print; and a "Sign Out" button. Shortly after this page displays, you will receive an email confirming the details of your order.

  • How do I review an order?
    1. Click the "Sign In” link at the top left of this page.
    2. You'll be taken to the sign-in page.
    3. Enter your email address and password.
    4. Once you have signed in, select "My Account & Orders" from the navigation in the upper left hand corner. On the subsequent page, you'll see a list of past and pending orders.

    You can use the drop-down menu to see orders placed:

    • 0-6 months ago
    • 6-12 months ago
    • 12-18 months ago
  • How do I modify an order?
  • Once your order has been accepted and scheduled to ship there are limited modifications that you can make to your order. To modify orders, please contact our Customer Service Center via e-mail or through chat. We are available from 8am to 9pm, 7 days a week.

  • In the UK, does NOOK charge taxes?
  • Yes. In accordance with applicable law Barnes & Noble S.à r.l is required to collect VAT on sales to customers resident in the European Union (EU). The prices shown are inclusive of VAT. VAT is also charged on delivery and gift wrap.
  • In the UK, can I place a sales exempt order?
  • No. In accordance with applicable law Barnes & Noble S.à r.l is required to collect VAT on sales to customers resident in the European Union (EU). The prices shown are inclusive of VAT. VAT is also charged on delivery and gift wrap.
  • Does everything I purchase start downloading automatically?
  • Yes. When you buy an eBook, magazine or newspaper from your NOOK, it begins downloading to your NOOK automatically and immediately, as long as you have Wi-Fi connectivity.
  • Why is it taking longer for some of my NOOK eBooks, magazines, apps and NOOK Children's eBooks to download?
  • Enhanced NOOK eBooks, magazines, apps and children's eBooks have richer content and are generally larger in size than NOOK eBooks. Because of this, downloads for that type of content will take longer than a typical trade book.

Shipping and Delivery

  • About the NOOK.com Delivery Service
  • NOOK offers a variety of delivery options to suit every schedule and budget. The services available and the cost of delivery depend on:

    • Where you are sending your order
    • What your order contains
    • The "available to dispatch" time
    • Per-order and Per-item Rate Charges. There is normally a flat, per-order charge for each order you place with NOOK.com. The amount of this charge is determined by:
      • What you are ordering
      • The delivery service you have chosen (for example, Standard)
      • The delivery option you have chosen

    In addition, you will pay a per-item charge, which will vary with each type of item in your order.

  • What are the NOOK.com delivery policies?
    • Business days are Monday to Friday, excluding holidays.
    • Delivery times are not guaranteed. Sometimes the availability of the items in your order may change while we are processing your order. In that event, you will receive an email notifying you of a delay, and the remaining eligible items in your order will be sent as scheduled.
    • We do our best to estimate delivery dates for your purchase. The total delivery time it will take for your NOOK.com order to arrive is a combination of dispatch time and delivery time. The dispatch time of products on NOOK.com tells you how quickly products are expected to be ready to leave our warehouses; this dispatch availability is provided on the product detail page.
    • NOOK.com may change or discontinue their Free Delivery promotion at any time.
    • A signature will be required for delivery of any order containing two or more NOOKS.
  • Why isn't my order eligible for Free Shipping?
  • All items identified as eligible for "Free Delivery" will qualify for the Free Delivery programme, subject to certain exceptions. There are a number of reasons why your order might not be eligible for Free Delivery.

    Your order could contain items that are ineligible for free delivery – these include: Digital Products such as NOOK® eBooks, Digital Magazines, and other PDF files.

  • What do I have to do to get Free Delivery?
  • "Standard delivery is always free. Proceed to the Checkout; select "Standard Delivery" as your delivery option, and complete your Checkout.
  • How do I track a package?
  • When viewing your order status, you'll be able to see which items have already shipped and which are in process. If your order was shipped by UPS or Federal Express, we'll include a tracking number.
  • How to Calculate When an Item Will Be Delivered?
  • You can calculate when an item will be delivered by simply adding the dispatch availability time displayed on each product page ("Usually dispatched within 24 hours," for example) to the number of days your delivery method will take. Here's the simple equation: Dispatch Availability Time + Delivery Method Time = Total Delivery Time.
  • How does NOOK.com define my order type?
  • Order types are defined by what your order contains. The order type determines your per-order charge (if any).
  • Can I read my NOOK Magazines immediately?
  • Yes. If you have ordered a digital magazine, you can read it immediately after you place your order. After Checkout, you will receive a confirmation email from NOOK.com. If you require additional support, please contact our Customer Service Center chat or e-mail. We are available from 8am to 9pm, 7 days a week.
  • Do digital products have a delivery charge?
  • No. NOOK® eBooks, eBook samples, magazines and newspapers are instantly available for download from "My NOOK Library" after they are purchased. They may also be downloaded from the email sent to you moments after the Checkout process. There are no delivery charges for these items.
  • What if my order has items with different "Available to Dispatch" times?
  • When you choose to send everything in as few packages as possible, this holds your order until all items are available to dispatch (including pre-orders). This minimises delivery costs, but it means that you will have to wait longer for your order.

    Sending each item as available increases your delivery costs, but you will receive your items as quickly as possible.

  • Does NOOK.com deliver to prisons?
  • Yes. If you are sending to a prison, we urge you to pay careful attention to its regulations and procedures. Prisons differ on the items they permit, delivery methods that may be used, and how to address a package.
  • Are there any special circumstances to consider about delivery?
  • Yes. Weather, natural disasters and other events beyond our control may affect dispatch and delivery times. If conditions are serious and expected to last longer than a brief period of time, special instructions may be added to our website.

Returns and Cancellations

  • What is the return policy for devices and accessories?
    • NOOK and NOOK accessories ordered from NOOK.com may be returned for a full refund within 30 days of receipt.
    • To do this, customers must request a "Return Material Authorisation" by contacting NOOK Customer Service.
    • Product must be undamaged in its original packaging, with all components included in the box. The packaging may be opened but the packaging and all components must be in re-sellable condition.
    • Customers returning products are encouraged to de-register devices from their account and remove all personal content before posting.
    • Customers should also remove any cover or SD memory card, as these items will not be returned.
    • After 30 days, defective devices are covered by the 1-year limited warranty.
    • Return postage costs are covered by NOOK (via UPS return delivery label) if the return is due to NOOK error or the unit is faulty.
    • Return postage of non-faulty items is the responsibility of the customer. * Insurance and tracking are strongly recommended, as NOOK will not credit a lost return.
    • Purchases from a third-party retail store will be returned to the retailer according to the retailer's return policies.
    • Refunds are made in the original form of payment.
    • This policy does not affect your statutory rights.
  • How do I return a NOOK device or accessory?
    • Request a "Return Material Authorisation" by contacting Customer Service Center via e-mail or through chat. We are available from 8am to 9pm, 7 days a week.
    • De-register devices, remove all personal content and accessories (e.g. the case or a SD card) before posting.
    • Package the product in its original packaging, with all components included in the box.
    • Return postage costs are covered by NOOK (via UPS return delivery label) if the return is due to NOOK error or the unit is faulty.
    • Return postage of non-faulty items is the responsibility of the customer.
    • Purchases from a third-party retail store will be returned to the retailer according to the retailer's return policies.
    • Please return items to:

      Barnes and Noble Returns
      CEVA Logistics
      Industrieweg 24
      3606AS Maarssen
      Netherlands

  • What is the return policy for NOOK eBooks?
  • NOOK eBooks are refundable within 7 days from purchase date if the NOOK eBook has not been downloaded.
  • How do I return a NOOK eBook?
  • To return a NOOK eBook, you will need to contact the Customer Service Center via e-mail or through chat. We are available from 8am to 9pm, 7 days a week.
  • What is the return policy for newspapers and magazines?
  • NOOK Magazines & NOOK Newspapers received as part of your subscription or as single magazine purchases cannot be returned. However, if you wish to cancel your subscription you may do so at any time and receive a credit for the unfulfilled part of your subscription.
  • What is the return policy for apps?
  • We are unable to accept returns for NOOK Apps. Once purchased, NOOK Apps cannot be refunded.
  • How do I cancel an order?
  • Once your order has been accepted and scheduled to ship there are limited modifications that you can make to your order. To cancel orders, please contact our Customer Service Center via chat or through e-mail. We are available from 8am to 9pm, 7 days a week.
  • How do cancellations affect my credit card?
  • If you cancel an order, or if an order is cancelled because a product is unavailable, your credit card will not be charged.

Backorders and Pre-Orders

  • What is a backorder?
  • A backorder is an order that cannot be currently filled or shipped, because the item is not available at NOOK.com. However, the item is requested and when the item becomes available it will ship.
  • How do backorders affect my credit card?
  • Payment for backorders or delayed products is generally the same as described for pre-ordered items. If you are using a credit card, it will be authorised but not charged until the item ships.
  • What is a pre-order?
  • A pre-order is an order placed for an item which has not yet been released. When the item is released, then NOOK.com will ship it or in the case of digital content, send it to your device.
  • How do pre-orders affect my credit card?
  • If you pre-order an item and pay with a credit card, the authorisation for that purchase usually expires in seven days for Visa, or 30 days for MasterCard, American Express, Discover and JCB cards. For items that are due to arrive in more than 30 days, we may need to obtain another authorisation from your credit card company. Your credit card is charged at the time we ship the product. The only exception to this is digital pre-orders such as NOOK eBooks, NOOK Magazines, NOOK Newspapers and NOOK Apps—for these items, the credit card account is charged immediately.

Free Downloads

  • How do I get free public domain titles from Google Books?
  • Free titles are indicated by a "Get Free" button in place of the "Buy Now" button. NOOK.com has partnered with Google Books to bring you half a million public domain titles for free. Look for these titles throughout the website.
  • Do I need to provide NOOK with my credit card number to use NOOK? What if I'm only reading free eBooks and samples?
  • Yes. You must have a completed and updated NOOK account to purchase or download paid and free content. This includes an email address, default credit card number, valid expiry date for the credit card and a current billing address. Security measures are put in place to protect all of our customers' account information.
  • Why do I see a £0.01 cost on a free NOOK eBook?
  • If you don't already have a default credit card on record when you order your free NOOK eBook, you will need to supply one at check out. It will appear as a penny, but you will be credited for this amount upon checkout.
  • How are these titles from Google free?
  • Only eBooks in the public domain, or out of copyright, have the download feature available.
  • What is a public domain work?
  • A public domain book is one that was either never subject to copyright or whose legal copyright term has expired.
  • Do I need a Google account to access these free titles from Google?
  • No, but you are required to sign into your NOOK.com account. Creating a NOOK.com account is absolutely free.
  • What types of free titles from Google are available?
  • Google Books lets you find pretty much any kind of eBook you can imagine: fiction, non-fiction, reference, scholarly, textbooks, children's eBooks, scientific, medical, professional, educational and other books of all kinds. The books available for free via NOOK.com are public domain (out of copyright) works.

Apps (HD and HD+ Only)

  • How do I buy an app?
  • You can browse and shop for popular NOOK® Apps in the NOOK® Store:

    1. On the Home Screen tap Shop.
    2. Tap Apps to view apps.
    3. Select an app list by category or scroll through the suggested app picks shown in the apps home page in Shop.
    4. Tap on an app to bring up the app's details page, and click on the Price button to purchase - it will display either the price or the word Free.
    5. Tap Confirm - and the app will begin to download and install on your device immediately.

    NOTE: If the app developer offers a free trial version of the app, then a Free Trial button will appear in the App Product Detail page. Customers can download the free trial by selecting the Free Trial button. Also, if a free trial is available, a description of the type of trial functionality is included in the app overview tab.

  • Can I try NOOK Apps before buying them?
  • If the app developer offers a free trial version of the app, then a "Free Trial" button will appear in the app product detail page. You can download the free trial by tapping the Free Trial button. Also, if a free trial is available, a description of the type of trial functionality is included in the app overview tab.
  • How do I find out more information on a popular app?
  • The full details for each popular app may be viewed in the NOOK Store, through the Shop feature on your NOOK. The app description is in the Overview section on the app product detail page. Customer reviews, screenshots, and more apps like this are also available for you to view.

    Once an app has been installed on your NOOK, the app overview can be viewed by tapping and holding the app icon until an on-screen menu pops up. Select View Details, and you can view additional details of the installed app.

  • How do I download a NOOK App?
  • Once you purchase a popular app, it should download and install on your NOOK automatically. Please note that it may take a few minutes to download, depending on the size of the app and your Wi-Fi connection. If your app did not download, then:
    1. Verify that you are connected to Wi-Fi.
    2. Tap on Apps from the Home Screen.
    3. You will see an arrow for the app(s) that need to be downloaded. Tap on the arrow for the app that needs to download. It will start to download and automatically install.
  • I purchased an app on my NOOK, but I am experiencing a problem installing the app. What should I do?
    1. Turn off your NOOK and turn it back on.

      Press the Download arrow for the purchased app again.

      If that does not work, try the following:

    2. In the Apps section of your library, tap on device at the top of the screen, to display the apps downloaded to your NOOK.
    3. Press and hold on the app icon and tap "Remove from this device".
    4. Return to the apps section and tap on the download arrow to download the app once again.
  • How can I obtain the latest update for my apps?
  • You can check for updates by tapping "check for updates" found under the menu icon located in the bottom right in the Apps section of your Library. Your NOOK will check for new updates.
  • How do I know if my NOOK Apps have been updated?
  • Update notifications will show in the status bar, at the top of your NOOK display.
  • If I accidentally purchased the wrong app, can I return it?
  • Please contact our Customer Service Center via chat or e-mail. We are available from 8am to 9pm, 7 days a week.
  • When I buy a NOOK App, where does it show up on my NOOK?
  • Your NOOK App will show up in your "Active Shelf" on the Home screen, in the Apps section in your Library
  • Can I buy and save apps to my computer and load them onto my device?
  • Apps are purchased and downloaded directly from the NOOK Store to your NOOK.

    Apps can be moved to and from the NOOK Cloud in your NOOK account.

    Apps CANNOT be downloaded to your computer, and they cannot be transferred onto your device from your computer.

  • Can I delete an app from my NOOK?
  • Yes, you can delete an app from your NOOK. Deleting an app will permanently remove it from your NOOK account and cannot be undone.

    To delete an app:

    1. Tap and hold on the app you would like to delete
    2. Tap Delete
    3. Tap the following Delete button again to confirm.
  • Can I browse and shop for apps online at the NOOK site?
  • Yes, you can browse and purchase NOOK Apps in the NOOK Store on NOOK.com or directly on your NOOK through the shop feature.
  • How can I browse the apps that are available?
  • Using the Shop feature on your NOOK, you can browse by app category, NOOK App Channels or search for an app by name or keyword. You can also go to the NOOK Store on NOOK.com to browse and shop for available apps.
  • Who should I call if I have a problem with an app?
  • Please contact the developer of the application directly. Developer support information is available on the app details page in the Developer section of the Overview. This information is accessible both in Shop and through the installed apps on the device. To view the full app details page in Shop:
    1. Tap Shop from the Home screen on your NOOK.
    2. Tap the Apps section in Shop.
    3. View apps by category or search for the app.
    4. Tap on an app to view full app details. The Overview tab contains information, including appropriate developer support and contact information.
    5. Once an app has been installed on your NOOK, the app overview may also be viewed by tapping and holding the app icon until an on-screen menu pops up.
    6. Tap View Details, and you will see the overview information of the installed app.

    Once an app has been installed on your NOOK, the app overview may also be viewed by tapping and holding the app icon until an on-screen menu pops up. Tap View Details, and you will see the overview information of the installed app.

    Developer information is also available on the product details page when shopping in the NOOK Store.

  • I am interested in developing applications for NOOK. Where can I find more information on this?
  • "NOOK Developer" is a program that enables content providers and the developer community to deliver new and innovative reading experiences using NOOK’s eReading platform.

About Pottermore

  • What is Pottermore?
  • Pottermore is a unique, free-to-use website and online community where readers can explore, share and participate in stories, showcase their creativity and discover new information about the world of Harry Potter from J.K. Rowling herself.
  • What is the Pottermore Shop?
  • The Pottermore Shop is the area on Pottermore where readers can purchase eBook versions of Harry Potter books to enjoy on their NOOK device.
  • Can I read eBook versions of Harry Potter books on my NOOK?
  • Yes! After you purchase Harry Potter eBooks from the Pottermore Shop, you will have the option to download these NOOK eBooks to your NOOK Library.
  • On which NOOK devices and applications can I read the Harry Potter eBooks?
  • All seven books in the Harry Potter series can be downloaded to any NOOK device.
  • Can I buy eBook versions of the Harry Potter series directly from the NOOK.co.uk website?
  • Should say NOOK.com not NOOK.co.uk, but you must enter your credit card and complete your purchase through the Pottermore Shop. Once you finish your purchase and link your NOOK to the Pottermore Shop, your eBooks will be show up in your NOOK Library. You can then begin reading them on your NOOK Device or NOOK Reading App.
  • How do I read the Harry Potter eBooks on my NOOK?
  • After you've purchased the Harry Potter eBooks and linked them to your NOOK through the Pottermore Shop, they will appear in your NOOK Library. Please note that you may need to go to the Library page on your NOOK and press the "refresh" button in the lower left-hand or upper right-hand corner in order for your book(s) to appear. Then you can start reading the NOOK eBooks as you normally would.
  • How do I download eBooks from the Pottermore Shop to my NOOK?
    1. Purchase your eBook or follow the steps to redeem your eBook gift
    2. Your eBook will then appear in ‘My books’
    3. Click the 'Select' button under the eBook you wish to download
    4. Choose the NOOK download option
    5. If you have not already done so, follow the steps to link your Pottermore Shop account with your NOOK account
    6. Name your NOOK account so you can identify it in the future, and click 'Save'
    7. Click 'Send my book' and wait for your eBook to be processed and sent to your NOOK account
    8. Follow the link to your NOOK digital library or return to 'My eBooks'. Please note that, on your NOOK, you may need to go to the Library page and press the "refresh" button in the lower left-hand or upper right-hand corner in order for your book(s) to appear".
  • Why do I have to Grant Access to Pottermore?
  • Since NOOK.com does not sell Harry Potter eBooks directly through our site, you will need to give Pottermore permission for the Pottermore Shop to deliver books to your NOOK Library. You only have to Grant Access once.
  • How many times do I have to Grant Access?
  • You only have to Grant Access once. After that, you can move back and forth from NOOK.com to the Pottermore Shop without interruption.
  • If I am having problems with downloading the Harry Potter eBooks to my NOOK, what should I do?
  • If you have completed the purchase and Grant Access process, first check on NOOK.com to make sure the eBooks are in your NOOK Library. (Please note that, on your NOOK, you may need to go to the Library page and press the "refresh" button in the lower left-hand or upper right-hand corner in order for the eBooks(s) to appear.) If you are still having trouble, please contact our Customer Service Center via chat or e-mail. We are available from 8am to 9pm, 7 days a week.
  • Why can’t I buy Harry Potter directly from NOOK.com?
  • Harry Potter eBooks are sold exclusively by J.K. Rowling through Pottermore. By creating an account there, you will be able to get the eBooks as well as other exclusive content.

Films and TV Shows

  • How do I watch films and TV shows on a NOOK HD or HD+?
  • There are several ways to access films and TV shows on your NOOK, through apps such as Flixster, Netflix, Google Play Movies, BBC iPlayer, and others, which are available for download on your device.*

    *Access to services such as Flixster, Netflix, Google Play Movies, BBC iPlayer and others is subject to their individual terms and conditions of use, and such third-party applications may require membership. To access Netflix unlimited streaming, membership is required. Android, Google, Google Play and other Google marks are trademarks of Google Inc. All trademarks or registered trademarks that are not the property of barnesandnoble.com llc, Barnes & Noble S.à r.l or its affiliates are the property of their respective owners.

  • Why can’t I find films and TV shows in the NOOK Bookshop?
  • As of 7 November, 2013, we are no longer offering films or TV shows for purchase or rental through the UK NOOK Bookshop. However, there are several other ways to access video on your NOOK, through services such as Flixster, Netflix, Google Play Movies, BBC iPlayer and others.*

    This change will not impact your ability to watch content previously purchased or rented through NOOK Video. Those videos can be found in the Films & TV Shows section of the Library on your NOOK HD or HD+.

    *Access to services such as Flixster, Netflix, Google Play Movies, BBC iPlayer and others is subject to their individual terms and conditions of use, and such third-party applications may require membership. To access Netflix unlimited streaming, membership is required. Android, Google, Google Play and other Google marks are trademarks of Google Inc. All trademarks or registered trademarks that are not the property of barnesandnoble.com llc, Barnes & Noble S.à r.l or its affiliates are the property of their respective owners.

  • Can I still watch films and TV shows that I purchased or rented from NOOK Video?
  • Yes, previously purchased videos are available for playback and are available in the Films & TV Shows section of the Library on your NOOK HD or HD+.

    If you rented a video before 7 November, 2013 and you have not yet watched it, you will be able to view it until the end of the rental period.

  • I previously purchased UltraVioletTM videos from NOOK Video – how do I add them to my UltraViolet Library?
  • To add these titles to your UltraViolet Library, you must link your NOOK and UltraViolet accounts. Please go to Settings ? Account Settings on a NOOK HD or HD+ and select “Link your account” in the UltraViolet section.
  • How can I watch UltraViolet videos on my NOOK HD or HD+?
  • To watch videos from your UltraViolet collection on your NOOK HD or HD+, please try apps that support UltraViolet playback like Flixster*.

    UltraViolet account linking from the Settings menu on NOOK HD and HD+ devices will only be supported for users who purchased titles from NOOK Video before 7 November, 2013.

    *Access to services such as Flixster, Netflix, Google Play Movies, BBC iPlayer and others is subject to their individual terms and conditions of use, and such third-party applications may require membership. To access Netflix unlimited streaming, membership is required. Android, Google, Google Play and other Google marks are trademarks of Google Inc. All trademarks or registered trademarks that are not the property of barnesandnoble.com llc, Barnes & Noble S.à r.l or its affiliates are the property of their respective owners.

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