Effective Date: April 1, 2015 ("Effective Date").
Any personally identifiable information collected when you interact with the Barnes & Noble enterprise will be controlled by:
These current privacy policies and the privacy practices described herein apply to personal information previously collected from you by Barnes & Noble, as well as personal information that they may collect from you in the future.
Clarity:We strive to communicate clearly about your privacy and how we handle your personal information.
Security:We follow security standards, processes and procedures that are designed to protect your personal information.
Integrity:We do not sell or rent your personal information and respect your preferences with respect to your personal information.
Below you will find answers to the following frequently asked questions about how we collect, use and share your personal information:
1. What is the personal information that we collect?
2. Why do we collect personal information?
3. How do we collect your personal information?
4. How do we use personal information?
5. With whom do we share personal information?
6. How do we secure personal information?
7. How do we respect your choices about your personal information?
8. Whom do I contact if I have questions or concerns?
Depending on how you choose to interact with the Barnes & Noble enterprise, we may collect personal information from you, for example your name, e-mail address, billing address, shipping address, phone number, credit card or bank account information, date of birth and other persistent identifiers that can be used to personally identify you. If you rent, purchase or otherwise place orders for textbooks or e-textbooks from Barnes & Noble College Booksellers, we may also collect your student or faculty identification number, financial aid number, your driving licence number and information regarding courses you enrol in or teach, your program of study and graduation year. We may also collect other personal information regarding your interaction with Barnes & Noble Websites, Devices and Apps, including usage information, the items that you browse, purchase, download, read, watch and otherwise access, and your geographic location. To review Barnes & Noble's Mobile Privacy Supplement optimized for reading on mobile devices, please click here.
We collect your personal information in an effort to provide you with a superior customer experience and, as necessary, to administer our business. It allows us to provide you with easy access to our products and services, with a particular focus on the items and programmes that may be of most interest to you. For more information as to why we collect personal information, please see the section below entitled: "How do we use your personal information?"
Your personal information also allows us to communicate with you about special offers, promotions and other marketing programmes and news that may be of interest to you. You always have the opportunity to unsubscribe from promotional emails by following the instructions included in each marketing email or by changing your preferences in your account. You may also unsubscribe from mobile notifications by changing your settings in the Apps or on your Barnes & Noble or third party device.
(a) Information that you provide to us
However, there are a number of circumstances in which you may need to provide us with your personal information. The most common of these circumstances include:
For your convenience, we have provided a summary description of each of these circumstances below.
Making a purchase or placing an order
When you make a purchase, rent or place an order in our stores, place an order online or purchase, download, rent or stream books, periodicals, films, television programmes and other digital content ("Digital Content"), you may need to submit personal information to us.
Creating an account or joining the Member Loyalty Programme (where available)
Using specific features of Barnes & Noble Websites, Devices and Apps
Barnes & Noble Websites, Devices and Apps may provide you with the ability to enter (either directly, or by authorising Barnes & Noble to download the information from a third party such as a social networking website) your information such as your contacts, calendar entries or photos, or images you may submit to us to help us locate products for you. To review Barnes & Noble's Mobile Privacy Supplement optimized for reading on mobile devices, please click here.
Contacting Customer Service
When you contact customer service, we may ask you to provide, or confirm, personal information so that we can better serve you.
Additional Website, Device or App Features
From time to time we may offer or provide new or additional Barnes & Noble Website, Device or App features and functionality. Such features or functionality may request or require you to submit personal information to us in order to use such feature or functionality.
Entering a sweepstakes or contest
If you enter a sweepstakes or contest we offer, we may ask you to provide personal information so that we can consider your entry and, if you win, so that you may redeem your prize.
Interacting with Social Networking Sites (where available)
Our Devices and Apps may provide you with the ability to enter (directly, or by authorising us to download the information from a third party such as a social networking site or application) personal information such as contacts or lists of friends. These or related applications may also allow you to provide information directly to social networking sites including information about your purchases, physical location, or comments. However, we will not provide any of your information to social networking sites without your express consent.
Publishing through NOOK Press
If you elect to publish your content via our NOOK Press service, we may ask you to provide your bank account and routing information so that we can direct payments to you.
Signing up for promotional communications or using Invite-a-Friend or NOOK Press Collaborator emails (where available)
If you sign up to receive promotional communications or notifications from us, we may ask you to provide personal information so that we can provide these to you.
Our Invite-a-Friend feature is located in various areas of certain Barnes & Noble Websites and within certain Devices. By clicking on 'Email' or 'Find friends from contacts' on your Device, customers can email a link to a friend which will invite the friend to view the Barnes & Noble Website page or attend the event described on that page.
The 'Find friends from contacts' feature on the Device may access the contacts you have entered into your Device in order to generate such emails. To remove yourself from these mailings, please contact us at firstname.lastname@example.org.
The NOOK Press Collaborator feature may allow you to share your content with other NOOK Press account holders so that they may view and comment upon your work. As part of this feature, you may receive email notifications from your NOOK Press Collaborators. To remove yourself from these mailings, please email NOOK Press Customer Service at email@example.com.
(b) Information automatically collected
There are circumstances in which we automatically receive and collect information from or about you. The most common sources of this information include:
For your convenience, we have provided a summary description of each of these circumstances below.
Web server logs
When you visit a Barnes & Noble Website, our web servers may automatically log information that your browser sends us. For example, we may receive and collect: the name of the domain and host from which you access the Internet; the Internet Protocol (IP) address of the computer you are using; the date and time you access the Barnes & Noble Website; and the Internet address of the website from which you linked directly to the Barnes & Noble Website. We may also collect information regarding search queries run on the Barnes & Noble Website. We use this information to monitor the usage of the Barnes & Noble Websites and as necessary for our business.
Browsers are typically set to create cookies automatically. You can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies entirely. If you disable cookies, however, you will not be able to place items in a Barnes & Noble Website shopping basket, and therefore you will not be able to place an order with us online. Also, by not using cookies, some Barnes & Noble Website features and services may not function properly.
Pixel tags or clear GIFs
We may use sensing technologies that use pixel tags or clear GIFs (which are also called web beacons). These technologies allow us to determine the effectiveness of our e-mail and advertising and marketing efforts. For this purpose, we tie the pixel tags and clear gifs to personally identifiable information. We may also collect information regarding the links within such marketing materials that you click on and purchase statistics regarding items you buy following receipt of such marketing.
Third party web analytics services
Your Device or Apps you use, including geolocation information
When you use a Device or our Apps, we automatically collect information through the Device or App when it is connected to the Internet. For example, we may receive and collect information concerning device registration, settings, usage, firmware version, signal strength, search queries, network interaction, the name of the network from which you access the Internet, the Internet Protocol (IP) address of the device you are using, unique device identifiers (UDIDs), downloads, sideloaded content, configuration, or service information relating to any malfunction of the Device or App. This may include information regarding your reading, viewing and activity behavior on such Devices or Apps, such as books or videos opened, date and time of use, time elapsed, page turns, bookmarks, annotations, customer reviews, and quiz or test answers.
In addition, to provide location-based services on Devices or through Apps, Barnes & Noble and third party application providers may automatically collect real-time geographic location information or other location-based information about you and your Device or other mobile device on which the App is installed. This information may be used to provide certain device or application functionality or to offer, provide and improve products and services.
To review Barnes & Noble's Mobile Privacy Supplement optimized for reading on mobile devices, please click here.
Social networking sites
Business partners, contractors and other third parties
We may collect personal information and other information about you from business partners, contractors and other third parties. This includes, but is not limited to, instances in which you affirmatively authorise third parties to provide us with information. Such information may be collected via, but not limited to, software applications that you download or use on your Device or that otherwise allow you to interact with the Barnes & Noble enterprise.
Barnes & Noble uses your personal information across our enterprise to provide you with a superior customer experience and, as necessary, to administer our businesses. For example, we use your personal information to:
Protecting the privacy and security of your personal information is a priority at Barnes & Noble. Barnes & Noble DOES NOT SELL OR RENT YOUR PERSONAL INFORMATION TO THIRD PARTIES.
Please note that your data may be transferred to or shared with a third party as part of a sale, merger, or acquisition of Barnes & Noble or one of its affilliates (see "Sales, Mergers, and Acquisitions" below).
Barnes & Noble shares your personal information with:
We take significant and appropriate security measures, including physical, technological and procedural measures, to help to safeguard your personal information and to prevent unauthorised access and disclosure. In addition, we use industry-standard technology, such as Secure Sockets Layer (SSL) encryption technology in the transmission of certain sensitive personal information, designed to prevent unauthorised persons from gaining access to your personal information, and, as technology develops, we intend to take additional measures to improve security.
We want you to feel confident whenever you visit us in our stores, on the Barnes & Noble Websites, or use Barnes & Noble Devices or Apps. While we are focused on the security of your personal information and follow strict standards, processes and procedures that are designed to protect your personal information, you must remember that the Internet is a global communications vehicle open to threats, viruses and intrusions from others and so we cannot promise, and you should not expect, that we will be able to protect your personal information at all times and in all circumstances.
If you decide that you no longer wish to receive marketing and promotional communications from Barnes & Noble, simply follow the instructions below:
Please note that even if you decide that you no longer wish to receive promotional communications, you may continue to receive emails and notifications relating to order confirmations, back order notifications, membership information, and/or other business-related communications.
Adobe Marketing Cloud & Targeted Advertising
You may choose to opt out of collection of automatically collected information, including cookies, Adobe Marketing Cloud and targeted advertising, by following the instructions given in Section 3(b) above, or by using the functionality in your browser to reject cookies.
Online Community Users (where available)
Barnes & Noble provides you with the ability to access, correct, change or request deletion of the personal information in your community profile(s) at any time by following the instructions below. We will respond to all access requests within 30 days. However, you cannot currently change your profile name although you may re-register and choose a new name. To review or modify your profile information, please log into your Account via nook.com (where available). Please be advised that Barnes & Noble may archive information it collects on its community and visitors. Additionally, by participating in the Barnes & Noble online interactive community, and using Barnes & Noble's various interactive offerings, including, the submission of customer reviews, or participation in the Barnes & Noble Book Clubs (where available), you agree to receive communications from Barnes & Noble, other users, and moderators related to the provision of these services.
You may access, correct or change the personal information in your community profile(s) on Lark Crafts at any time. To review or modify your profile information, log in to larkcrafts.com. Additionally, by using Lark Crafts' various interactive offerings (where available), you agree to receive communications from Barnes & Noble, Lark Crafts, other users, and moderators related to the provision of these services.
You may also access, correct or change the personal information in your community profile(s) on SparkNotes.com at any time, except to change your username. To review or modify your profile information, log in to SparkNotes.com (where available). Additionally, by using SparkNotes.com's various interactive offerings, you agree to receive communications from Barnes & Noble, SparkNotes, other users, and moderators related to the provision of these services.
Policies for Minors, including children under the age of 13 (for Spain and for other jurisdictions where necessary, children under the age of 14).
Barnes & Noble is committed to complying with all applicable laws and regulations regarding the collection, storage and use of personal information of Minors under the age of 13, including the Children's Online Privacy Protection Act of 1998 in the United States and analogous laws elsewhere.
Except as noted below: (i) our products and services are marketed for and directed towards purchase by adults or with the consent of adults; (ii) Individuals under the age of 18 ("Minors") are not permitted to use Barnes & Noble Websites or Apps without the supervision of a parent or legal guardian; (iii) we do not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to register for an online account or to post personal information on the Barnes & Noble Websites; and (iv) should we learn that someone under the age of 13 has provided any personal information to or on any of the Barnes & Noble Websites, we will remove that information as soon as possible.
If you are a parent or guardian who believes that your Minor under the age of 13 has submitted personal information or other information to us without your consent, please contact firstname.lastname@example.org. Once we verify that you are the parent or legal guardian, at your request, we will promptly provide to you information regarding what, if any, personal information we have collected about your child and how it has been used or shared. We will, at your request, remove personal information about your child from its database and instruct our affiliates and third party partners to do the same.
Data retention policy
We will retain your information for as long as your account is active or as needed to provide you with services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Accessing your information
You have the right to ask us not to process your personal information for direct marketing purposes. You also have the right to request a copy of the personal information that we hold about you and to have any inaccuracies rectified. Please note that, where permitted by applicable local law, we may charge a nominal fee for information requests and may require you to prove your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files. Please address written requests and questions about this to email@example.com. We will respond to all access requests within 30 days.
Important information about third party devices, ISPs, websites and applications
Information collected from visitors from outside the United States
If you are visiting Barnes & Noble or a Barnes & Noble Website from outside the United States and provide us with personal information, please note that your personal information will be transferred, stored and processed within the United States. Additionally, Barnes & Noble may transfer your personal information to other countries, for example because a server or third party service provider is located there. The data protection and privacy laws of other countries, including the United States, may not afford you the same level of protection as those in your own country. Barnes & Noble will take appropriate steps to protect your information.
By doing business or interacting with Barnes & Noble, you are consenting to the transfer, storage, and processing of your personal information to and within facilities located in the United States and other facility locations selected by Barnes & Noble.
Barnes & Noble has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program covers only information that is collected through www.nook.com/gb, www.nookpress.com, NOOK Apps and your interactions with NOOK Simple Touch, NOOK Simple Touch GlowLight, NOOK GlowLight, NOOK HD and NOOK HD+. The TRUSTe program does not cover information that may be collected through third party downloadable software or at the device level.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.
Barnes & Noble complies with the U.S. - E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from, respectively, European Union member countries and Switzerland. Nook Digital, LLC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Barnes & Noble's certification, please visit http://www.export.gov/safeharbor/
EU users access rights and updates to your information
Terms of Service
The address for Barnes & Noble is 122 Fifth Avenue, New York, NY 10011.
The address for Nook Digital, LLC and Barnes & Noble International, LLC is 1166 Avenue of the Americas, 18th floor, New York, NY 10036